- Unique occupancy graph gives a user-friendly, easily searchable overview of all past, current and future stays. Dynamic action menus provide quick and comprehensive overview of room and reservation state and staff notes.
- Centralised staff-efficiency notification bar provides detailed alerts for incoming bookings, provides check-out and billing reminders, and guides staff workflow of outstanding actions to be performed.
- Convenient rate-package manager delivers comprehensive overview and fine-grained control of sales activity.
- Comprehensive accounting section provides invoicing and billing functionality, lockable payment journal, and audit trail.
- Detailed activity reports give you the business intelligence you need to maximise revenue.
- Actions triggered by cleaning staff or room guests are propagated to the occupancy graph and notification workflow.
- Easily close out days, property-wide or for specific partners, and cap partner room allocations.
- Easily manage correspondence with guests.
- Put an end to manual coordination of cleaning tasks between reception and cleaning staff.
- Room cleaning task list fully auto-generated and updated based on reservation activity and check-outs.
- With our hand-held mobile (smartphone/tablet) app, each of your staff members can see the task-list and receive notifications of task availability in real-time.
- You can opt for full auto-assignment of tasks or designate staff members for certain types of task, eg. room-cleaning task will be picked up by room-cleaning staff, but room-services tasks will be picked up by room-service staff.
- General task scheduler, can be used for room-cleaning but also for room-service and room maintenance.
- Based on your settings, ORCA will generate regular cleaning tasks for ongoing stays, and is capable of auto-assigning and monitoring the tasks.
- Staff members pick up outstanding tasks and indicate that they are busy with the task, and when finished close the task.
- Embedded Channel Manager, with fully automated reservation handling, and real-time availability and rate-package syncing.
- Native connection with our Web Booking Engine, booking by individual room number possible.
- Premium Connectivity Partner with Tripadvisor: TripConnect Instant Booking.
- Certified partner with the following primary channels: booking.com, expedia.com, reconline.com, budgetplaces.com, tobook.com, hotels.nl, easytobook.com
- Additionally connected with more than 100 channels provided via third-party:
Commission / Pay Per Click programs
- ORCA is open for bespoke addition of any channel or third-party provider not covered above.
- We use live-monitored regional comparison data and the hotel's own previous pricing data in order to continuously train our machine learning algorithm.
- Once it is trained, it is not only able to predict pricing trends but also to take into considiration external market factors.
- Aware of seasonal variation trends.
- Alerts managers regarding unusual external market conditions, and flags them for human attention.
Web Booking Engine
- Make sure your booking engine is optimally available across desktop and mobile platforms.
- Intuitive smooth interface that customers are already familiar with maximises conversion.
- Full shopping cart functionality allows group bookings to be easily made, without getting in the way.
- Customer login area allows customers to manage their bookings and notify you of any changes.
- Allows customers to login via facebook, google etc for maximum convenience.
- Integrates with any customer loyalty programs and private discount rate packages that you create in ORCA.
- Fully integrated with ORCA PMS, bookings are integrated transactionally and notified instantly, with no possibility of revenue loss due to overbooking.
- Optionally solicit inquiries in addition to garuanteed bookings.
- Room level booking functionality available.
- Commission free! Maximise your own bookings and stop losing revenue to price-gouging distribution partners.
Point of Sales (POS)
- Charge products direct to room.
- Product list and prices automatically syncronised with those in ORCA PMS.
- Mobile POS solution available, which either can be attached to a table or carried in hand, helping you to serve customers more quickly.
- Process cash or use our online payment gateway.
- Supports thermal printer for receipts (Epsom) and cash drawer.
Devices and ORCA Autonetics
- Integration with electronic door lock systems (OMNIKEY KeyCards).
- Allow customers to set "do not disturb" status and cleaning task preferences via touchscreen device or mobile app.
- Smart IOT (Internet of Things) in-room devices, including light and temperature sensors, that feed data directly to ORCA PMS.